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Returns

Returns

Returns

Our first mission is to make our customers happy.

We will do our best to do that while keeping the shop up to date and running smoothly for your convenience.

 

Yarn Returns

Yarn purchased in our physical store may be returned for a store credit within 60 days of purchase, as long as we still carry the yarn and as long as it was not purchased as part of our semi-annual clearance sale or as part of a kit.  The yarn must be returned in new, odor-free, resalable condition. An accompanying receipt is helpful.

To return yarn purchased through our online store, you must call the store to get approval and instructions for returning the items. If your return is approved, you will be responsible for return shipping charges. Refunds will not be issued until the items are received and verified to be in resalable condition. All other return criteria applies -- please see above.

 

Needle and Hook Returns

Knitting needles and crochet hooks purchased in our physical store may be returned for store credit within 30 days of purchase, as long as they were not purchased as part of our semi-annual clearance sale or as part of a kit. The needles or hooks must be returned in their original packaging.  An accompanying receipt is helpful.

To return needles or hooks purchased through our online store, you must call the store to get approval and instructions for returning the items. If your return is approved, you will be responsible for return shipping charges. Refunds will not be issued until the items are received and verified to be in resalable condition. All other return criteria applies -- please see above.

 

Manufacturer's Defect

Any item found to have a manufacturer's defect will be replaced in kind or with a suitable substitution.  Certain more expensive or handmade items will need to be replaced by the manufacturer, and there may be a wait time. For an item purchased through our online store, you will not be responsible for return shipping if the item is found to have a manufacturer's defect.

 

Return of Online Purchases

To return items purchased through our online store, you must call the store to get approval and instructions for returning the items. If your return is approved, you will be responsible for return shipping charges (unless the item is found to have a manufacturer's defect). Refunds will not be issued until the items are received and verified to be in resalable condition. All other return criteria applies -- please see above.