Our first mission is to make our customers happy.
We will do our best to do that while keeping the shop up to date and running smoothly for your convenience.
Yarn may be returned for a store credit within 60 days of purchase. The yarn must be returned in new, odor-free, resalable condition. An accompanying receipt is helpful.
Knitting needles and crochet hooks may be returned for store credit within 30 days of purchase in their original packaging. An accompanying receipt is helpful.
No item will be held unless it is paid for. You may make a purchase over the phone and we will hold that item until you can get to the store.
Any item found to have a manufacturers defect will be replaced in kind or with a suitable substitution. Certain more expensive or handmade items will need to be replaced by the manufacturer and there may be a wait time.
When time allows, we are happy to offer yarn winding free of charge. Due to other store responsibilities, we may not always offer to wind your entire yarn purchase while you wait, but, as long as the winder is cooperating, we will offer to wind, at least, your first skein. On the rare occasion when we are unable to wind, a sign will be posted in the store. You may choose to leave your purchases to be wound and picked up on a different day or you may pay to have your purchase shipped to you after being wound. For those who are familiar with using a swift and winder, there is a customer winding station in the workroom that you may use if the workroom is unoccupied. We also sell swifts and winders if you might like to have access to winding in your own home.
If a class is cancelled by the shop due to weather, an attempt will be made to reschedule. If the class is rescheduled and you cannot attend that date, you will be given a store credit to be used for a future class. If the class is cancelled due to insufficient enrollment, you will be refunded your tuition. If you do not attend a class for which you have registered, there will be no refund as the tuition is used to pay the instructor.
Delayed opening or closing of the shop due to inclement weather will be posted on Instagram and Facebook. If you do not use either, please call and verify that the shop is open before traveling.
Appointments for project help and private lessons are made by contacting info@TheEndlessSkein.com. Lessons and help sessions that require payment must be paid for in advance. Customers who miss their arranged appointment will forfeit the fee, since the instructor will need to be compensated for their time. If a customer is late for a lesson or help, the session will still end at the appointed time. Our staff is dedicated to helping customers be successful in their craft. We also expect our time and expertise to be respected and appreciated.
Class fees go directly to our instructors. We’re counting on you to support The Endless Skein with your yarn purchases. In our classes, we appreciate when you choose to work with yarn purchased at the store. Of course, we love to shop for yarn at fiber festivals and other local yarn shops too. We understand that every once in a while you may feel inspired to use yarn from outside of the store.
If you are looking for a particular yarn that you don’t see in the store, please let us know! We welcome suggestions in person, by phone or e-mail, and in our suggestion box.