Our first mission is to make our customers happy.
We will do our best to do that while keeping the shop up to date and running smoothly for your convenience.
Yarn may be returned for a store credit within 60 days of purchase. The yarn must be returned in new, odor-free, resalable condition. An accompanying receipt is helpful.
Knitting needles and crochet hooks may be returned for store credit within 30 days of purchase in their original packaging. An accompanying receipt is helpful.
No item will be held unless it is paid for. You may make a purchase over the phone and we will hold that item until you can get to the store.
Any item found to have a manufacturers defect will be replaced in kind or with a suitable substitution. Certain more expensive or handmade items will need to be replaced by the manufacturer and there may be a wait time.
If a class is cancelled by the shop due to weather, an attempt will be made to reschedule. If the class is rescheduled and you cannot attend that date, you will be given a store credit to be used for a future class. If the class is cancelled due to insufficient enrollment, you will be refunded your tuition. If you do not attend a class for which you have registered, there will be no refund as the tuition is used to pay the instructor.
If a guided group session is cancelled due to weather or any other unforeseen event, each member of the group will be given a credit for the next month for the session. The instructor and the group may decide to reschedule the session if there is time in the month. If you cannot make that rescheduled session, you will be given a credit for the next month. If you decide not to attend a session, there will be no refund.
Delayed opening or closing of the shop due to inclement weather will be posted on Instagram and Facebook. If you do not use either, please call and verify that the shop is open before traveling.
Class fees and guided group fees go directly to our instructors. We’re counting on you to support The Endless Skein with your yarn purchases. In our guided groups and classes, we appreciate when you choose to work with yarn purchased at the store. Of course, we love to shop for yarn at fiber festivals and other local yarn shops too. We understand that every once in a while you may feel inspired to use yarn from outside of the store.
If you are looking for a particular yarn that you don’t see in the store, please let us know! We welcome suggestions in person, by phone or e-mail, and in our suggestion box.